Maintenance / Support

An effective IP Video Surveillance (IPVS) system requires periodic cleaning, adjustment and refocusing of cameras. Quick camera replacement is also required if there is a problem. Ojo Technology provides comprehensive maintenance and support services for customers so that they can concentrate on their business and not worry about their video security system. With a maintenance agreement you also have a fixed, known cost for budgeting purposes.

Maintenance is a one-year agreement which includes the following:

  • Replacement of failed hardware, including cameras, servers, disk, switches, and power-supplies
  • Cable and connecter maintenance
  • Camera adjustment
  • System trouble-shooting
  • Loaner hardware
  • Configuration and administration settings
  • Next-business-day response under most conditions
  • New personnel training
  • Preferred billing rate for additional work and lock-in of billing rate for contract term
  • Full customer support including performance reviews, requirements updating, and consulting

Services at a Glance [PDF]