Services

One-Stop Solution for your Video Surveillance Needs

Ojo Technology is a complete, one-stop solution for your video surveillance needs. We have our own IT systems engineers, our own wireless specialists, our own installation crews, our own technical support desk and our own maintenance/servicing team.

This is NOT typical of many companies involved in video security. Some prefer to sell and install products, but not to provide ongoing service and support. We realize that this creates a challenge for many clients, which is why we offer a variety of optional service and maintenance agreements. These ensure that you will have routine maintenance and emergency troubleshooting when needed. We value long-term relationships with our customers. We are here for you today -- and tomorrow.

Our approach to a new project is methodical. A preliminary visit is typically followed by a detailed site survey to identify camera locations and IT infrastructure requirements. Then, our engineers design a system that incorporates specific hardware and software. This is a process that involves looking at building and site plans to determine access points for cable and electrical conduit or alternative wireless locations. Other environmental factors are considered as well.

When a design has been approved by the client, we schedule installation so that it is minimally disruptive to your business operations. Our field manager supervises all installations, and we can engage electricians, cable specialists, trenching subcontractors and other construction service workers as needed to complete the job.

If wireless and self-powered solar installations are required, these will be factored into the project and designed by our engineers.

Installation also involves connecting to a client’s existing network or building a new one with servers, storage units, switches and other hardware. We also install the Video Management Software, help you set up client workstations to monitor the cameras, and provide training to authorized employees. This process typically involves ongoing communication with a client’s IT, security and facilities managers. And there is a final walkthrough when further adjustments can be made to any part of the system.

Finally, if you elect to choose a service agreement, which we recommend for continuing optimal performance, we have a variety of short-term and long-term options.

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